We’re here for you
With our remote monitoring capabilities and service team of experts, your HavenSmart connected home will always have the support you need.
The HavenSmart Difference
With 24/7 remote monitoring of HavenSmart systems, we keep a proactive eye on all connected systems in your home and take care of any issues that arise, oftentimes before you notice any downtime. If on-site service is needed, we’ll coordinate a time that works with your schedule. Our team makes sure you stay connected and up-to-date with the latest technology upgrades.
Service Department
The HavenSmart Service Department prides itself on being available to assist—whether remotely or on-site—for the life of your HavenSmart systems. We offer 24/7 remote and on-site service plans, system takeovers, and remote updates for maximum efficiency.
24/7 Support
Need assistance in the middle of the night? Add the 24/7 support option for next-level assurance.
Custom Support Plans for Your Smart Home Needs
HavenSmart offers a variety of support plans to fit the varying wants and needs of our customers, and they can be purchased for an additional rate. Contact us today to determine which support plan is right for you.
- Email Support (M-F 9am-5pm)
- Phone Support (M-F 9am-5pm)
- 24/7 Phone, Chat, Text, & Email Support
- Priority On-Site/Remote Support
- Reactive Remote Programming
- Proactive Remote Software Updates
- Network Support*
- Network Security*
- Alarm System Monitoring
- Annual On-Site Service Allowance*
- On-Site After Hours + Weekend
- Control4 4Sight Remote Access

Standard
- Email Support (M-F 9am-5pm)
- Phone Support (M-F 9am-5pm)First 15 Minutes Free
- 24/7 Phone, Chat, Text, & Email Support
- Priority On-Site/Remote SupportBest Available
- Reactive Remote Programming
- Proactive Remote Software Updates
- Network Support*
- Network Security*
- Alarm System Monitoring
- Annual On-Site Service Allowance*Billed Hourly
- On-Site After Hours + Weekend
- Control4 4Sight Remote Access$120/yr

Gold
- Email Support (M-F 9am-5pm)
- Phone Support (M-F 9am-5pm)
- 24/7 Phone, Chat, Text, & Email Support
- Priority On-Site/Remote SupportWithin 2 Business Days
- Reactive Remote Programming1 Hour Free Per Year
- Proactive Remote Software Updates
- Network Support*
- Network Security*
- Alarm System Monitoring
- Annual On-Site Service Allowance*2 Hours
- On-Site After Hours + Weekend
- Control4 4Sight Remote Access$90/yr


Diamond
- Email Support (M-F 9am-5pm)
- Phone Support (M-F 9am-5pm)
- 24/7 Phone, Chat, Text, & Email Support
- Priority On-Site/Remote SupportFirst Priority
- Reactive Remote Programming
- Proactive Remote Software Updates
- Network Support*
- Network Security*
- Alarm System Monitoring
- Annual On-Site Service Allowance*8 Hours
- On-Site After Hours + WeekendBilled Hourly
- Control4 4Sight Remote Access
Network Security
- Email Support (M-F 9am-5pm)
- Phone Support (M-F 9am-5pm)
- 24/7 Phone, Chat, Text, & Email Support
- Priority On-Site/Remote SupportBest Available
- Reactive Remote ProgrammingNetwork Only
- Proactive Remote Software Updates
- Network Support*
- Network Security*
- Alarm System Monitoring
- Annual On-Site Service Allowance*Billed Hourly
- On-Site After Hours + Weekend
- Control4 4Sight Remote Access$120/yr
- HavenSmart recommends utilizing 1-2 hours of service time at 5 & 10 months for on-site system checkups to ensure your equipment is up-to-date and functioning efficiently.
- Hours will not rollover. Any unutilized hours will be forfeit if not used within the subscription year.
- Network Support requires an installed OvrC Pro compatible device. If you do not currently own an OvrC Pro Hub or device with OvrC Pro, one must be purchased to enroll in the Network Support program.
